Get ABB AutomationSupport & Training
Get ABB automation support from Gross Automation. We provide technical assistance, maintenance, troubleshooting, and training for DCS and SCADA systems to maximize uptime and performance.
Technical Support
Comprehensive Support Services
Our support services are designed to keep your automation systems running at peak performance throughout their entire lifecycle.
Technical Support Services
Professional technical support for system issues and maintenance during business hours.
Includes:
- Expert Technical Assistance
- Remote Diagnostics
- On-site Support
- Spare Parts
Preventive Maintenance
Scheduled maintenance programs to ensure optimal system performance and reliability.
Includes:
- System Health Checks
- Performance Analysis
- Predictive Maintenance
- Documentation
Training & Documentation
Comprehensive training programs and documentation for operators and maintenance staff.
Includes:
- Operator Training
- Maintenance Training
- System Documentation
- Best Practices
Cybersecurity Services
Industrial cybersecurity assessments, updates, and ongoing monitoring services.
Includes:
- Security Assessments
- Patch Management
- Monitoring
- Incident Response
Support Service Levels
Choose the support level that best fits your operational requirements and budget. All plans can be customized to meet your specific needs.
Basic Support
Standard support included with all systems
- Business hours phone support
- Email technical support
- Online documentation access
- Software updates
- Basic troubleshooting
Professional Support
Enhanced support for mission-critical systems
- Extended hours phone support
- Priority response times
- Remote diagnostic access
- Quarterly health checks
- Performance optimization
Professional Plus Support
Comprehensive support with guaranteed response
- Priority technical support
- Dedicated support engineer
- On-site support included
- Predictive maintenance
- Custom training programs
Multiple Ways to Get Support
We offer multiple channels to ensure you get the help you need, when you need it, through your preferred communication method.
Remote Support
Secure remote diagnostic and troubleshooting
On-site Support
Field service engineers for complex issues
Self-Service Resources
Access our comprehensive library of resources for immediate assistance and system optimization.
Software Downloads
Latest software versions, patches, and updates
Documentation Library
User manuals, installation guides, and technical notes
Training Catalog
Available training courses and certification programs
Spare Parts
Genuine ABB spare parts and component catalog
Support Hours
Need Support Right Now?
Our support team is standing by to help you resolve any issues and get your systems back to optimal performance.